Privacy Policy

Your privacy is important to us.

At Connect System India, we are committed to protecting your personal data and ensuring transparency about how your information is collected, stored, and used. This policy outlines our practices concerning data collection, user rights, data protection, and legal responsibilities.

1. Data Collection and Usage

• We collect personally identifiable information such as your name, phone number, email address, company details, and address only when submitted through inquiry forms, contact requests, or purchases.
  
• Non-personal data (browser type, device, time spent, pages visited) may be automatically captured through analytics tools for performance improvement.
  
• Your information is used for:
  
  • Order fulfillment and product support.
    
  • Responding to customer inquiries and service requests.
    
  • Sending promotional communications (only when opted in).
    
  • Understanding customer behavior to improve user experience.
    
• We do not share, rent, or sell your personal information to any third party.
  
• Any third-party service providers we use (e.g., payment gateways or courier services) are bound by confidentiality and are GDPR-compliant.
  
• We may anonymize data for internal analysis or marketing metrics without linking it to specific individuals.
  
• Your data is used strictly for the original purpose of collection, and we take explicit consent before using it for any other purpose.
  

2. User Rights

We support your right to access, correct, delete, or restrict the use of your information. We respect and comply with applicable data privacy laws, including GDPR (where applicable).

• You have the right to:
  
  • Request a copy of the personal information we hold.
    
  • Correct or update inaccurate or incomplete data.
    
  • Request deletion of your data (“Right to be Forgotten”).
    
  • Restrict or object to how we process your data in certain cases.
    
  • Withdraw consent previously given at any time, without affecting previous lawful processing.
    
• Users may opt out of receiving promotional emails or messages by clicking the “unsubscribe” link in our communications.
  
• You may request account deactivation or deletion via our support contact.
  
• For children under 16 years (or as defined by local laws), we do not knowingly collect data unless verified with parental consent.
  
• All requests concerning data rights will be addressed within 15 working days from receipt.
  
• To exercise these rights, you may contact our Data Protection Officer using the contact details provided at the end of this policy.
  

3. Data Security and Retention

• We employ industry-standard encryption and access control protocols to protect personal data during transmission and storage.
  
• Access to personal data is restricted to authorized personnel and monitored regularly.
  
• Firewalls, secure servers, malware detection systems, and HTTPS are employed to enhance data safety.
  
• In the event of a suspected data breach, we have an incident response plan that includes notifying affected users within 72 hours if required by law.
  
• Payment processing (if applicable) is handled by third-party platforms that are PCI DSS compliant to ensure secure transactions.
  
• We retain data:
  
  • For as long as you maintain an account or ongoing communication with us.
    
  • As required by tax, legal, or regulatory obligations.
    
  • Until consent is withdrawn or deletion is requested.
    
• When no longer needed, data is permanently and securely erased using certified data destruction methods.
  

4. Legal and Contact Information

This privacy policy complies with applicable data protection laws, including the Indian IT Act and global data regulations such as the GDPR. If you have any questions, concerns, or requests regarding your privacy or this policy, please contact us directly. Any updates to this privacy statement will be promptly reflected here.

• This policy is governed by the laws of India, and where applicable, international standards like GDPR.
  
• Users outside India are responsible for ensuring their compliance with local data protection regulations.
  
• We reserve the right to modify or update this policy at any time. Updated versions will be posted on our website with the effective date.
  
• If major changes are made, we will inform you through email or a notice on our site.
  
• For unresolved privacy concerns or disputes, you may escalate to the Data Protection Authority or relevant regulatory body in your jurisdiction.
  

You can contact our data protection officer directly at any time with any questions or suggestions regarding data protection.

Connect System India
Email: care@connectsystem.in
Phone: +91- 9560370705
Office Hours: Mon to Sat, 9.30 AM – 6 PM (IST)